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| Latest news |
Karen's calendar
To see where I will be speaking at public events or travelling to your area click here.
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Thank you!
It is always nice when people refer work to me or clients want engage my services again. So thank you to everyone who has done so already this year. I really appreciate the vote of confidence in my skills and I look forward to working with you to help your organisations grow!
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Client feedback
“Karen’s enthusiasm and genuine interest during our initial discussions, along with her great ideas immediately sold me on her. She then delivered a session that was professional, engaging and practical”.
Dr Sarah Schroeder, Young Water Professionals co-ordinator, Australian Water Association QLD
To read more client feedback click here.
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Returning client
I am pleased to welcome back WorkCover Queensland as a client and I'm looking forward to presenting workshops on change management for their customer services division
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Referring your colleagues and contacts
If you are a fan then why not recommend your colleagues and contacts benefit from our services.
To learn more about what makes an ideal referral for Let's Grow! click here.
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What to expect
When you engage the services of a speaker you want
to know what to expect in terms of service. At Let's Grow! we know
that when you make the decision to invest time and money in professional
development you want value in return.
Our service standards
We pride ourselves on:
- Returning phone calls and emails in a timely manner
- Promptly responding to requests for information
- Keeping you informed at every stage of the process
- Being easy to deal with and easy to contact
- Only making promises we can keep
- Treating anyone you refer to us with the same high level of service
Our process
When you book Karen to speak here is what you should expect:
- To receive a confirmation letter, deposit invoice and request for briefing information within 3 days of your verbal or email agreement to proceed
- A briefing meeting or teleconference to be organised prior to the event to gather further, more specific information on your needs which may also involve input from the potential participants
- One week prior to the event, to be contacted by telephone or email to make final arrangements and confirm details such as participant numbers, venue access and timings
- On the day of the event to arrive on time and immediately report to your key contact
- During the session to run to time, deliver the agreed content and adapt to changes along the way
- Where practical, to provide an immediate debrief on the day after the session to your key contact
- Within 3 days of the event to send documentation to finalise the booking, including the final invoice, any expense receipts and a feedback request form
- Within 7 days of the event to process any newsletter sign up requests, email booster sign ups, product orders and implement any follow up activity action
- Within 7 days of the event to have a face to face or telephone meeting to discuss feedback on the event
What we need from you
As the client, you play a vital role in the success of the event. In order to help Let’s Grow! provide you with the best possible outcome, here is what we need from you:
- Provide all relevant information relating to the participants, venue and event program
- Respond to requests for information promptly
- Keep us informed of anything relating to the event which may impact on the session
- Promptly pay any invoices and assist us with the processing of the payment
- If you believe we have delivered on our promises, to feel comfortable in referring us to your colleagues, customers and suppliers
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